Terms & Conditions

Welcome to WeClean.services

These terms and conditions outline the rules and regulations for the use of WeClean's Website, located at https://www.WeClean.services/. The name of the company is “GET WE CLEAN PRIVATE LIMITED” & brand name used by the company is “WECLEAN”

By accessing this website we assume you accept these terms and conditions. Do not continue to use https://www.WeClean.services/ if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and “Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Service Terms

• • Kindly refer to the terms of every service that you are availing with “WeClean”.
• • Logistic Charges of Rs. 150/- only are applicable on all orders below Rs. 800/-
• • You must book order via WhatsApp or via Website. We can only address queries on call & provide information customer needs. We do not accept orders via phone call. All communication will happen via WhatsApp/SMS only.
• • "WeClean" will not take any responsibility, if cloths given directly to delivery boy without placing order with us via WhatsApp & receiving a confirmation.We put all efforts to respect the agreed delivery period & timelines provided. Delays do not however give any right to compensation.
• • Customers are requested to examine & count their garments on pickup as well as on delivery & take acknowledgement via SMS/WhatsApp/Receipt as “WeClean” is not responsible after the delivery is done.
• • All communication will happen via SMS/WhatsApp only & Standard delivery happens in 3 working days. Quick delivery (within 36 hours) is available only on select services.
• • “WeClean” assures the best service with zero compromise on quality. While other Laundries compensate up to 10 times of service charge, WeClean promises up to 12 times the service charge in case of loss / misplacement/complete damage* to the garment.The compensation shall be made in form of voucher of equivalent cash value or a direct cheque payment in the customer’s account only. No cash compensations will be provided.
• • Any discrepancy(ies) regarding shortage or exchange of cloths should be reported to “WeClean” customer service team within 24 hours of delivery to resolve query smoothly.
• • Any complaint(s) must be highlighted to the WeClean Team without delay; and at the latest in the (3) three business days after delivery of the articles and with the presentation of weclean’s paper receipt or digital acknowledgement and the garment tags of WeClean brand name intact.The complaints are carefully examined by our customer service team and are respectively justified / rectified by our teams in the stores. Normal time delay may apply to the rectification process.
• • Our objective is to respond to every complaint at the earliest, however, any complaints and grievance cases may take up to (7) seven days for an appropriate response as this has to be certified and checked of the possibilities by our quality supervision and operations teams.
• • “WeClean” will inform you/consult with you about any pre-process damages/stains and ask for your consent to move ahead with the process. In case, no answer is obtained, we will perform the best suited practices.
• • ‘WeClean’ strictly follows the care-label instruction, but yet some fabrics lose colour/shrink for which we do not take responsibility.Wherever possible, the company will notify the customer of stains and issues that cannot be resolved due to further possible damage to the fabric, its dye, its form / shape, its embellishments or any of its other characteristics.
• • In spite of the simple professional control carried out at the time of the reception of the articles, we cannot be held responsible for the damage due to non-identifiable properties or not detectable defects such as: insufficient resistance of fabrics or the seams, bad reaction of the colours or the impressions, presence of a pen in the lining, former defects or weaknesses due to continued exposure to sunlight or harsh conditions, deterioration of the buttons, loops, zippers, shoulder pads, ornaments, etc., or if the label of maintenance is incorrect. A responsibility for contracting or a modification of the colours remaining in the usual tolerances is excluded.
• • "WeClean" cannot be held responsible for breakage of buttons, hooks, beads, trimmings or threads-out or delay, loss or damage to any arising from unforeseen circumstances or from causes beyond control.
• • In case an incorrect entry is made by our delivery executive, our inspection team makes corrections, order gets edited, user gets informed and reimbursed or has to clear the balance payment.
• • Items that are not serviceable in Washing services, will be returned if the customer does not want them Dry Cleaned. In this case no reimbursement will be allowed for the items on returning if order value goes below the Minimum Order requirement for Free Pickup & Delivery Service.
• • Customers are requested to count the cloths before pick up & at the time of delivery. In-case of any shortage should be reported to "WeClean" customer care at the time of delivery.Customers are also requested to examine their garments on taking delivery as we are not responsible for any damage reported after delivery is done.
• • If you find any member of the WeClean family – Delivery/Pickup Executive or from the Customer Support team misbehaving in any way, kindly write to us on – support@weclean.services.
• • Damages* - There are two types of unfortunate damages that can incur while processing your valuable items - Partial/Complete. When the damage is Partial - small tear, patch, colour fading or bleeding – such that the item can be used, no reimbursement will be made & best suited repair method would be suggested. If an item is completely damaged, irreparable & cannot be used anymore, reimbursement will be sanctioned.
• • Upon receiving a request, WeClean shall inform the customer about the stipulated time of pick up / delivery of articles at the registered address of the customer. Person responsible for handing over the garments to the WeClean agent is expected to be available. In the event of unavailability and return, a new request has to be raised.
• • WeClean shall provide the next available pick up / delivery time slot basis of factors like Location / load factor / distance /time taken to reach destination etc.
• • WeClean delivery agents carry a WeClean ID card and shall provide an original WeClean’s paperreceipt or digital acknowledgement at your doorstep. Any garments handed over to other person without the verification of the above will not be the liability of WeClean.
• • WeClean pick up / delivery agents are trained to only provide indicative prices / delivery dates / cleaning possibilities for garment. Any detailed analysis of garment (specifically the delicate wear) will only be done by our dry clean experts at our laundry rooms. The final invoice and delivery dates with any other details will be provided only after inspection at our laundry rooms on the same day as pick up.
• • All images and photographs on our online platforms – website, social media accounts, etc. are meant for illustration purposes only.
• • All digitally collected payments are collected by our payment processing partner Razor pay India. Any queries and complaints with regards to digitally made payments to WeClean are subject to the Razorpay terms and conditions as mentioned on their website https://razorpay.com/terms/
• • The company is untied to any responsibility excluded in the event of serious negligence. Our responsibility to the article only holds true if the article to be treated supports the process of cleaning recommended on the label of maintenance provided by the manufacturer of the garment. If the article does not support any wash care and maintenance instruction, the company shall use its expertise to provide appropriate service with exclusion to any responsibility.
• • The articles must be collected within a period of 30 days after pick up, if customer is not available to take delivery. The company shall make attempt to contact the customer in such cases, however WeClean cannot be held liable for loss of article after a 45-day period of garment ready notifications (sent to the customer through SMS and other digital platforms)
• • If the mandate of cleaning cannot be carried out, the articles will be returned in the state as received. The number and the kind of parts indicated on the receipt are determining for the verification of the entrusted articles.
• • WeClean is not responsible for loss of or damage to any personal or non-cleanable articles left in the clothing or bags such as money, jewellery, or other personal belongings.
• • All disputes are subject to Mumbai jurisdiction.

License

Unless otherwise stated, Get We Clean Private Limited and/or its licensors own the intellectual property rights for all material on https://www.WeClean.services/. All intellectual property rights are reserved. You may access this from https://www.WeClean.services/ for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from https://www.WeClean.services/

• Sell, rent or sub-license material from https://www.WeClean.services/

• Reproduce, duplicate or copy material from https://www.WeClean.services/

• Redistribute content from https://www.WeClean.services/

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. WeClean does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of WeClean, its agents and/or affiliates. Comments reflect the views and opinions of the persons who post their views and opinions. To the extent permitted by applicable laws, WeClean shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Get We Clean Private Limited reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

• The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Get We Clean Private Limited a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;

• dot.com community sites;

• associations or other groups representing charities;

• online directory distributors;

• internet portals;

• accounting, law and consulting firms;

• educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of WeClean; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an email to Get We Clean Private Limited at support@weclean.services. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site. No use of WeClean's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;

• limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• limit any of our or your liabilities in any way that is not permitted under applicable law; or

• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.